conversation_started_user.{app_id}

{
    "id": 6778871,
    "created": 1449990991,
    "replied": false,
    "message": 12931,
    "type": "popup_chat",
    "reply_type": "text",
    "part_last": {
        "id": 7492603,
        "created": 1449990991,
        "first": true,
        "conversation": 6778871,
        "body": "<p>Hello from here</p>",
        "read": false,
        "type": "reply_admin",
        "sent_via": "message_manual",
        "from": {
            "avatar": "https://files.dashly.app/avatars/1418112360347-00000100.jpg",
            "name": "Dmitriy",
            "type": "default_admin"
        }
    },
    "parts_count": 1,
    "last_admin": {
        "avatar": "https://files.dashly.app/avatars/1418112360347-00000100.jpg",
        "name": "Dmitriy",
        "type": "default_admin"
    },
    "last_update": 1449990991,
    "unread_parts_count": 1
}

This channel receives a message when a visitor to the site (user) starts a new conversation. Contains Conversation object.

New conversation can be initiated by a visitor to the site (user) or administrator (manual or auto-message).

To get notifications on all conversations (including administrator-initiated) subscribe to conversation.{app_id} channel.