Handle up to 40% of user queries with AI bot from Dashly

Smart assistant for your customer service team

Try for free

  • Automate the first line of support

    Assign common queries to an AI bot and focus your team on more complex issues

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  • Respond instantly even during busiest hours

    A smart AI bot will handle customer queries without slowing down during a peak workload

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  • Provide high-quality customer service

    Make support available 24/7 and 365 days a year without scaling your team

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Check out the AI bot in action

How AI-based support works

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    Instant responses

    AI bot finds an answer and provides it to the user within one minute

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    Personalized response

    Tailor the AI bot's response to match the tone and style of your company

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    Reports and analytics

    Evaluate the performance of the AI bot, its response speed, and the rating left by the customer

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    Vague phrasings recognition

    AI bot interprets the query left by the customer and finds answers, even if they use words different from your knowledge base

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    Chat routing

    If the AI bot can't assist, it routes the chat to a support agent.

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    Multilingual support 

    A swift AI bot will help organize user support in multiple languages

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    Data that works for you

    Check reports on low-rated conversations, assess the quality, and review reply sources to refine your knowledge base to make the bot's replies more precise

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    Seamless integration

    You don't need developers to connect the AI bot, it's already in sync with inbox, analytics, knowledge base, and other Dashly features

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    Instant responses

    AI bot finds an answer and provides it to the user within one minute

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    Data that works for you

    Check reports on low-rated conversations, assess the quality, and review reply sources to refine your knowledge base to make the bot's replies more precise

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    Chat routing

    If the AI bot can't assist, it routes the chat to a support agent.

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    Reports and analytics

    Evaluate the performance of the AI bot, its response speed, and the rating left by the customer

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    Vague phrasings recognition

    AI bot interprets the query left by the customer and finds answers, even if they use words different from your knowledge base

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    Personalized response

    Tailor the AI bot's response to match the tone and style of your company

  • bg

    Seamless integration

    You don't need developers to connect the AI bot, it's already in sync with inbox, analytics, knowledge base, and other Dashly features

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    Multilingual support 

    A swift AI bot will help organize user support in multiple languages

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    Instant responses

    AI bot finds an answer and provides it to the user within one minute

  • bg

    Vague phrasings recognition

    AI bot interprets the query left by the customer and finds answers, even if they use words different from your knowledge base

  • bg

    Data that works for you

    Check reports on low-rated conversations, assess the quality, and review reply sources to refine your knowledge base to make the bot's replies more precise

  • bg

    Personalized response

    Tailor the AI bot's response to match the tone and style of your company

  • bg

    Chat routing

    If the AI bot can't assist, it routes the chat to a support agent.

  • bg

    Seamless integration

    You don't need developers to connect the AI bot, it's already in sync with inbox, analytics, knowledge base, and other Dashly features

  • bg

    Reports and analytics

    Evaluate the performance of the AI bot, its response speed, and the rating left by the customer

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    Multilingual support 

    A swift AI bot will help organize user support in multiple languages

FAQ

The AI bot is launched within one day after payment. The bot is trained on articles from your knowledge base created in Dashly. You can also add extra parameters for the bot's responses tailored to your business in the AI bot settings.
Yes, the bot responds to customer messages from website chat, email, socials, and messengers — whatever channel you set up in your Dashly account.
ChatGPT can't personalize communication and provide accurate answers because it doesn't have information about your company. Our AI bot is trained on data from your knowledge base, so it gives answers with the same accuracy as support agents.
Yes, you can configure a Welcome bot to offer topic options to the user and let AI handle only some of them, assigning the rest to your support agents. Also, you can set up stop phrases. If the bot encounters them, it will immediately route the chat to an agent.