Knowledge Base Tool That Powers Your AI Support Agent
Upload your docs, FAQs, and product pages — Dashly trains your AI agent on them. Visitors get accurate answers 24/7. Hot leads go straight to your sales team.
Your team answers the same 20 questions. Every day.
Repeated manually
Managers write the same answers about pricing, features, and policies dozens of times a day.
Offline = lost lead
A visitor comes at midnight, doesn't get an answer, and signs up with a competitor.
Inconsistent messaging
Every manager answers differently. Your brand and accuracy suffer.
Spam kills focus
Managers waste time filtering irrelevant messages, bot traffic, and junk requests instead of working with real leads.
Your AI support agent answers accurately — because it uses only your knowledge base.
Sources
Import from any URL or from your Knowledge Base articles. The agent syncs automatically when your content updates.
Transparency
Every answer comes with a link to the source article. You always know what the agent said — and why. No black box.
Escalation
When the agent doesn't know — it says so. It doesn't guess. It escalates to your team or books a call automatically.
Behavioral context
The agent knows who the visitor is, what pages they browsed, and how many times they've returned. Answers are personalized to their context — not generic.
Customization
Your brand, your domain, your colors. The knowledge base looks like part of your product — not a third-party widget.
Any language, equally well
The agent answers in English, Spanish, Portuguese, German, French — or any other language your customer writes in. No separate setup. No quality drop. One knowledge base, every market.
One module — three ways it works for your business.
Knowledge Base is a separate add-on module. It works independently from the AI agent — and even more powerfully together with it.
Your customers find answers themselves
Knowledge Base becomes a dedicated section of your website — with categories, search, and individual article pages. Customers get answers 24/7 without opening a chat or waiting for a reply.
Your managers answer faster and consistently
Agents find the right article in one click and share it directly in chat. No more writing the same answer from scratch. Every response is accurate, on-brand, and instant.
Your articles bring organic traffic
Choose which articles get indexed by Google. Knowledge Base pages are properly structured for search engines — they rank, drive traffic, and grow your site's authority over time.
Your AI support agent answers across every channel — from one knowledge base.
Every message — regardless of channel — lands in one inbox. The AI support agent picks it up instantly and replies using your Knowledge Base.
How to set up a knowledge base for your AI support agent — in 3 steps.
Add your knowledge
Paste a URL — Dashly crawls your site automatically. Or write articles manually, upload PDFs, connect Google Docs or Notion. Any format works.
AI uses your knowledge — on your terms
The agent answers only from what you've added. You control which articles it can use, how freely it interprets them, and when it should hand off to a human.
Update once — the agent catches up instantly
When your product or policies change, just update the article in your KB. The AI support agent picks up the new version immediately — no retraining, no delay.