Product updates

The mention feature allows you to draw agents’ attention to important issues or quickly hand off chats for collaboration without needing to message them in another app.

How it works

Previously, automated campaigns could only be sent after a user performed a specific action, a trigger. Now you can launch campaigns on a schedule, for example, send messages every day at a set time, once a week, or once a month.

How it works

Agents can now add their own saved replies to use in the chat. These replies are visible only to their author, hidden from other team members, and can be written in the agent’s tone of voice.

How it works

Now you can record user properties in message sequences. This allows you to collect contacts and qualify leads as they move through the sequence.

How it works

Now you can completely remove outdated bot and message sequence scenarios from your dashboard, as well as search through triggered messages.

How it works

You can now launch the AI bot for all incoming messages or only for the specific communication channels you need.

How it works

Now you can use user properties in the subject lines of triggered email campaigns to personalize your messages.

How it works

We’ve added a long-awaited feature in Dashly for support and sales teams — automated assignment of new conversations to available agents.
Set it up in your support or sales team and manage your team’s workload effectively.

The tool can distribute conversations either in a queue or based on each agent’s current workload. This helps achieve a fair and balanced distribution of incoming requests across all support agents, decrease response time, and eliminate competition for new conversations.

How it works

This feature allows you to redirect users directly from the chatbot to specific site sections, product cards, messengers, and other pages.

How to set up

Now it is enough to specify the URL of the web page you want to show the triggered message or a chatbot.

Read how it works in the post!

We developed a chatbot in Telegram to make business communication with customers even more convenient. Now you can not only connect operators to Telegram but also set up an automatic assistant there.

We are still working on the Telegram bot. At the moment, it will become an excellent support for your team:

• • Consult users on frequently asked queries.

• • Respond simultaneously to requests from multiple users, reducing the time for the first response and helping to process more daily inquiries.

• • Assign a conversation to the appropriate manager, depending on the question.

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