Product updates
This feature allows you to redirect users directly from the chatbot to specific site sections, product cards, messengers, and other pages.
Now it is enough to specify the URL of the web page you want to show the triggered message or a chatbot.
Read how it works in the post!
We developed a chatbot in Telegram to make business communication with customers even more convenient. Now you can not only connect operators to Telegram but also set up an automatic assistant there.
We are still working on the Telegram bot. At the moment, it will become an excellent support for your team:
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- Consult users on frequently asked queries.
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- Respond simultaneously to requests from multiple users, reducing the time for the first response and helping to process more daily inquiries.
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- Assign a conversation to the appropriate manager, depending on the question.
Previously, in the Inbox section, you could only search by message text. The agent had to:
- recall the exact conversation or its date;
- ask their administrator for a lead card and wait for an answer.
It overloaded agents and slowed down their work.
We added a user list to Inbox and enabled search by contact info.
Now an agent can enter a user’s name, phone number, or email, and the system will show a list of relevant conversations. Selecting a specific user, you can see the history of conversations with them.
If you want to restrict access to the search by contact info, disable it in the “Team members” section.
This is Tim Turovskii, Head of Product at Dashly.
We often tell you about new features of the Dashly conversational platform. But improvements to existing features are also significant.
Thus, I’ve put together a digest of these minor but useful updates to streamline the way your teams communicate with customers.
Let’s talk about updates to:
- chatbots,
- conversations section,
- user card.
Chatbots help offload support, collect and qualify leads, and pass them on to sales. There are two types of chatbots in Dashly:
- welcome bot — runs only when visitors open the chat;
- leadbot — triggered by any other events, for example, when visitors spend 30 seconds on your website.
Previously, statistics on Dashly chatbots weren’t always helpful to find out:
- Why does one chatbot collect a lot of leads and another doesn’t?
- When do users drop a conversation? Where do you need to change the scenario?
- Which chatbot should be scaled up to collect more leads?
There were no statistics on welcome bots at all. Now we have it. We have also improved the leadbot statistics. So you have all the necessary data to scale the success of your chatbot scenarios.
A lead card is a section of the service where sales, support agents and marketers can find out everything (or almost everything) about a user. Since lead card stores a lot of data, sometimes it was difficult to navigate. You could spend 15 minutes scrolling it to find the needed info.
Now everyone can customize the order of data display in the lead card to reduce the search time and make the work more convenient:
- choose which properties to pin at the top of the card;
- combine user properties into collapsible blocks (accordions);
- Copy data from user properties in one click.
We made the chatbot builder more consistent and logical. Earlier, many blocks were hidden in the settings. It was visually unclear how the top menus settings and canvas elements are related and how to set them up.
Now you can find the important settings in separate chatbot builder blocks. These are a detailed list of updates that will help you assemble the chatbot faster:
- All the user touchpoints are visible on the canvas.
- Connection blocks are in the foreground, so you can see what user data we collect and where it can be transferred and stored.
- The entire chatbot flow (from the trigger to the end of the conversation) is on the same screen now. You can quickly make edits or recall what each chatbot does.
Reduce support agents’ workload with a welcome chatbot: take photos right from the chat and enjoy updated statistics with the new versions of the SDK for Android and iOS.
- Now, users see only relevant messages on the main live chat screen.
- It is possible to open a new conversation every time the user writes to the live chat.
- We modified and accelerated the Inbox section.
Migrate the lead base, conversations with users, and the knowledge base for free with the help of Dashly experts. You can move to a new platform within a couple of days.
Just three steps:
- Sign a Non-Disclosure Agreement.
- Provide access to an Intercom account or API token.
- Wait for Dashly experts to transfer data in a few days, depending on the size of the user base and the number of conversations.
With the intuitive and simple email builder you can create nice emails in 5 minute! How is it possible?
- Use a lot of different standard blocks — just insert your text, image or video.
- Don’t create emails from scratch, develop and save templates.
- Make the email more human and vibrant! Add stickers, imoji, gifs that are already inside the email builder.
- Customize the display of content depending on the screen size — let the letter look equally good on your phone and desktop.
- You can export emails as HTML code and use it in other services.
We’re happy to chat with you on any questions, comments, or suggestions on the new email builder.