How Dashly’s chatbot Helped Skillfactory Boost the CR to Paid by 44%

Find out how marketers of a school for IT and Data specialists increased the course applications count and the role Dashly plays in communication with clients.

Challenge: Too low application rate on course pages. Many visitors leave without converting, and requests of those who do aren’t processed by managers fast enough.

Solution: Engage visitors in a conversation, collect their contacts, and ask questions to automate the sales team’s lead qualification routine.

Result: +44% CR to paid, +20% marketing revenue, 2,500% ROI growth.

About the client

Skillfactory is a digital school bringing up Data and IT specialists. Skillfactory opens the door to Data Science, analytics, and programming. The school runs over 35 digital courses for those who want to get their first occupation in IT, make a career pivot, or boost their skills. 

Monthly traffic: 500k unique users

Sales channels: website, social media, sales team.

Skillfactory’s team has been using Dashly for three years now. We help them run pop-ups and send emails. Last year, we launched a beta test of our chatbot, and Skillfactory was the first to test it live.

The task

Automate the sales team’s lead qualification routine, collect quality leads, and increase the course application count.

How were leads collected before the chatbot?

Users learn about the courses through ads or content (lead magnets or webinars). When they apply to the course page, a sales rep jumps in and helps the lead choose their future course.

What did we do?

Serge, a CRM marketer from Skillfactory, added a chatbot to pages of the most popular courses:

• Data Science from scratch;
• Data Science: Advanced course.

“We hired Leadbot to validate local hypotheses. We chose several courses and tested engaging, nurturing, and consulting campaigns that we run for them. Engaging campaigns performed the best of all”.

Serge

CRM marketer at Skillfactory

In this story, we’ll cover the campaigns Serge launched with our chatbot and how they influenced the conversion rate.

Campaign 1: chatbot on the “Data Science from scratch” course page

When future junior sees a Data Science course page, they are unsure about their future profession. That’s why engaging them in a conversation is essential to dispel their doubts and communicate your value. The chatbot doesn’t offer you to apply for a course out of the blue. Instead, it gradually qualifies a lead and shows it’s there to help.

The chatbot helps in taking the education path and navigating personal career challenges. This way, a user doesn’t have to wander around the site learning about the courses. They get advice right on the same page.

Of those who saw the message on the page a month after Leadbot’s launch:

• 7,5% shared their emails,
• 5,3% shared their phone numbers.

Automate lead generation and qualification with the Dashly tools

Start for free 7 days of free trial

Campaign 2: Chatbot on the “Data Science: Advanced course” page

This page is designed for more skilled users who want to work in this field. Chatbot’s job here is to clarify that the person came to the right place to meet their goals and boost their skills.

The chatbot offered a free career guide to motivate leads to share their contacts.

Of those who saw the message on the page a month after Leadbot’s launch:

• 22,7% shared their emails,
• 15,5% shared their phone numbers.

We boosted the CR to pay by 44%, increased our CRM marketing revenue by 20%, and overall, the chatbot paid off by 2500%

The chatbot campaigns helped the sales team a lot. They knew the answers to their questions beforehand and could personalize the conversation. The campaigns were designed to generate leads, so here’s what we achieved with our social media and paid search traffic:

We’re satisfied with the campaigns’ results so far. The best of them almost doubled the conversion rate to paid. We’re sure we can improve our performance here.

We’re planning to experiment with Leadbot; I’m sure we can run a lot of tests and get exciting results. Also, we’d like to engage Leadbot in our webinar funnels (we have several potential campaigns for various audiences), blog subscriptions, gamification, etc

Serge

CRM marketer at Skillfactory

Read also:
From Leads to Loyalty: Sales Funnel Management Guide
The Sales Funnel Template Toolkit: Resources and Tips